Get out of the weeds. Grow with confidence.

We help founder-led businesses with 5 to 30 employees turn daily chaos into predictable execution, so your team can make the call without waiting on you.

Your team, running without you
Clear roles and decisions
Processes, documented

Every question, escalation and decision lands on you. It doesn’t have to.

Start with the free scorecard

How we work: PRISM, from chaos to calm

A structured framework that amplifies what already works and removes the friction that doesn’t.

P

Pinpoint

Map it

See how work really flows today.

R

Reset

Simplify it

Cut extra steps and approvals.

I

Ignite

Document it

Write down roles and processes so your team can act.

S

Streamline

Equip it

Equip your team with the tools, systems and training to run it.

M

Maintain

Sustain it

Keep it working as you grow.

A prism takes one beam of light and shows every color inside it. We do the same for your business.

About PRISM

Vision

To be the catalyst that transforms small business ambition into structured, sustainable success.

Mission

We turn daily operational chaos into predictable execution. By standardizing core operations and equipping teams to take true ownership, we engineer resilient systems that let small businesses expand with confidence.

We know the reality of being trapped in the weeds, where every bottleneck, question and customer escalation falls on the owner. By creating clear role accountability, standardizing core processes and empowering your people with the right tools, we give time and freedom back to you, and autonomy to your team.

Whether it’s a four-week Get Out of the Weeds Sprint, the full Mission in Motion Build or an ongoing partnership, we work alongside you until your business runs smoothly and grows predictably, without needing you in every decision.

Tim Tinghino

Tim Tinghino

Co-Founder & People & Culture Partner

I’ve been in your shoes: leading a newly formed team, buried in day-to-day operations and just trying to keep everyone afloat. That experience led me to build a repeatable framework for creating role clarity and moving teams from survival mode to sustainable growth.

I bring 21 years of experience leading retail and corporate teams at a global Fortune 500 retailer, managing operations and teams of up to 30. When I used the framework to help my brother transform and grow his business, I realized it could help other small business owners build momentum and keep it.

At PRISM, I focus on the people side of the work. I help owners hire the right people, get them up to speed with clear onboarding, and give their teams the playbook to make decisions with autonomy and confidence, in line with the founder’s vision. I also coach owners directly, because the hardest part of stepping out of the weeds is learning to trust the team you’ve built.

I hold a degree in Economics with a minor in Hospitality Management, so I lead with analytical structure and a people-first approach.

Miranda Colbeck

Miranda Colbeck

Co-Founder & Operations Architect

I’ve seen it again and again: a team is working hard and still struggling, and the problem isn’t effort. It’s the processes behind them. Unclear workflows and inconsistent systems quietly drain a team’s time, energy and morale.

I started as a barista and worked my way up to store manager, and I know what it’s like to run a busy location where every problem lands on you. Over 15 years at a global Fortune 500 retailer, I moved from the store floor into HR operations, where I led process redesigns that saved hundreds of hours and hundreds of thousands of dollars. The biggest win turned a top source of support calls into simple self-service, freeing the team to focus on work that mattered.

At PRISM, I build streamlined, repeatable processes that fit the way your team actually works instead of being forced on top of it. Years of building teams, creating quality checks and training new hires and leaders, along with a degree in Organizational Leadership with a minor in Project Management, taught me that a process only works when people are set up to use it. The result is a team that runs smoothly without every question landing on you, so you can grow with confidence.

Is your business running you?

Take the 3-minute scorecard and get your bottleneck in writing, plus a clear place to start. It’s free.

Take the free scorecard
Take the free scorecard

Services

Start wherever you are. Most clients begin with the free scorecard, then the 4-week Sprint.

I know something’s off, but what?

Is Your Business Running You?

Free
  • Owner scorecard across five areas
  • Confidential Team Pulse Check, set up after a quick intro call
  • A clear “start here”
Take the scorecard
I’m burned out. Where do I start?

Get Out of the Weeds Sprint

4 weeks
  • Business snapshot
  • Mission, vision and values
  • Customer insights report
  • Roles and responsibilities map
  • Ops toolkit and 30-day action plan

Counts toward the Build. Sign up for the Mission in Motion Build within 30 days and your full Sprint fee is applied to it.

Ask about the Sprint
Now make it stick.

Mission in Motion Build

12 weeks
  • Business assessment
  • Culture framework
  • Customer experience program
  • Organization and people system
  • Operations playbook with up to 5 SOPs
  • Sustainability plan
Ask about the Build
Don’t let me slip back into firefighting.

Fractional Leadership Partner

Ongoing

Once the structure is in place, we stay on to keep it working, so you never slide back into the weeds.

  • Regular check-ins
  • Monthly KPI reports
  • Complaint dashboard
  • Document upkeep
  • Team surveys
Ask about a fractional partner

Add-ons

Focused add-ons for every stage of PRISM. Bolt them onto any step when you’re ready.

Pinpoint + Reset

Fix Process

2 weeks
  • One workflow mapped and simplified
  • Written SOP
  • Team training session
Ignite

Hire Right

2 weeks
  • Job description
  • Interview guide
  • Hiring scorecard
  • 30/60/90 onboarding plan
Ignite + Maintain

Lead Without the Owner

4-hour workshop
  • Delegation and escalation training
  • Feedback skills for up to 8 leads
  • 30-day follow-up check-in
Streamline

Automate the Busy Work

4 weeks
  • Tools and systems that support your team
  • Repetitive tasks off your team’s plate
  • Software subscriptions not included
Streamline

Look the Part

4 weeks
  • Brand refresh
  • Website refresh

Available with any step. Your Fix Process and/or Hire Right fee applies to the Sprint if you sign within 30 days.

Ask about an add-on

Common questions

Do I have to start with the free scorecard?

No. You can start at any step. The scorecard is the quickest way to see where your bottleneck is, so it’s a good first move if you’re not sure.

Does the Sprint fee carry over to the Build?

Yes. If you sign up for the Build within 30 days of finishing your Sprint, your full Sprint fee is applied to it.

Who is this for?

Founder-led businesses with 5 to 30 employees where every question, escalation and decision still lands on the owner.

How do I get started?

Take the free scorecard, send us a message or email support@prismcultureops.com and tell us which step you’re interested in.

Not sure which step fits?

The free scorecard puts your bottleneck in writing and shows you where to start.

Take the free scorecard
Take the free scorecard

Is your business running you?

Ten quick questions to see where work is getting stuck in your business, and whether it’s something we can help with.

How it works

  1. Answer 10 quick questionsAbout 3 minutes, covering five areas where owners most often get stuck.
  2. See where work is getting stuckYour score in each area and your biggest bottleneck, on screen and in your inbox.
  3. Find out if we’re a fitWe’ll tell you honestly whether it’s something we can help with. If it is, book an intro call and we’ll set up a confidential Team Pulse Check so you hear from your people too.

Already know where you stand? See our services.

Let’s talk

Book a 30-minute intro call, or tell us a little about your business and what’s getting in the way. Either way, you’ll hear from Tim and Miranda personally.

Take the free scorecard

Team Pulse Check

Your employer wants your honest view of how work runs day to day. It takes about 3 minutes.

Your answers are anonymous. We don’t ask for your name or email, and your employer only sees combined results from the whole team, never individual answers.